• Samsara
  • Salesforce
  • Netradyne
  • SAP
  • ServiceNow
  • Dynamic 365
  • Verizon Connect

Integration of ServiceNow Field Service Management Software and NB.ai’s Route Optimization API

Introduction

ServiceNow® Field Service Management (FSM) stands out as a comprehensive solution in the constantly evolving landscape of service management, streamlining operations and fostering collaboration. ServiceNow's FSM, a single-platform powerhouse, improves scheduling and dispatching efficiency, optimizes workforce management, empowers field service teams, and elevates service delivery. FSM caters to a wide range of organizational needs, from integrated service to a robust partner ecosystem, self-service capabilities, territory planning, and project management.

NextBillion.ai's Route Optimization API is a powerful tool designed to revolutionize business route planning. The API ensures optimal route selection for fleets by taking into account factors such as time windows, capacity, and vehicle availability when addressing the Single and/or Multi-Vehicle Routing Problem (VRP).

NextBillion.ai's API, which consists of two key components - input data and the optimization engine - integrates seamlessly with ServiceNow's FSM. The input data contains relevant information about jobs, vehicles, and shipments. Using this data, the optimization engine determines the most efficient routes while taking into account complex constraints and variables.

This document will provide a step-by-step guide as we dive into the integration details, ensuring a seamless integration of ServiceNow's FSM and NextBillion.ai's Route Optimization API. Organizations can achieve unparalleled efficiency, time savings, and cost reductions in their field service operations by combining the strengths of these two powerful tools.

Prerequisites

The following prerequisites are mandatory requirements to ensure seamless integration between ServiceNow and NextBillion.ai.

  1. ServiceNow account with ServiceNow instance

  2. NextBillion.ai's API key: It is necessary to authenticate the API requests sent to the Route Optimization API.

These prerequisites lay the foundation for successful integration, facilitating the smooth exchange of data and functionalities between the two systems.

Integration Steps

This section outlines the integration steps for incorporating ServiceNow records into NextBillion's Route Optimization API using the Retool development suite, generating optimized routes by triggering Route Optimization API and visualizing the result using Optimization Tester.

Step 1: Setup Field Service Management Software


1. Create a ServiceNow Account

Establish a ServiceNow account to initiate the integration process.

2. Set up Field Service

  • Navigate to AllField ServiceAdministrationGuided Setup within your ServiceNow account.

  • Follow the guided setup to configure the database and populate relevant data records (e.g., user groups, field technicians, dispatchers, work order tasks).


3. User Authentication

  • During guided setup, create a user with a specific user ID and password credentials.

  • Record the username and password as they serve for authentication in REST API calls outside the ServiceNow instance.

4. User Management

  • In ServiceNow, locate Users under AllOrganizationUsers.

  • Create a new user, assign a user ID, set a password, and assign necessary user roles (e.g., admin roles for comprehensive data access).


5. API Connection Testing

Verify API connectivity using Postman to ensure seamless integration.

Step 2: Retrieve Work Order Tasks

In this step, we retrieve work order tasks from the ServiceNow account. The objective is to pull a comprehensive list of work order tasks that provide essential details for further analysis and optimization.


API Request

To fetch work order tasks from ServiceNow, use the following cURL command:

1
2
3
4
5
# Fetch work order tasks from ServiceNow

curl --location 'https://dev182540.service-now.com/api/now/table/wm_task?state=7' 
--header 'Accept: application/json' 
--header 'Authorization: Basic <your_authorization_value>'

API Response

The following API response contains a structured set of information, such as task details, associated links, and relevant attributes. This step lays the groundwork for subsequent actions.

1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
51
52
53
54
55
56
57
58
59
60
61
62
63
64
65
66
67
68
69
70
71
72
73
74
75
76
77
78
79
80
81
82
83
84
85
86
87
88
89
90
91
92
93
94
95
96
97
98
99
100
101
102
103
104
105
106
107
108
109
110
111
112
113
114
115
116
117
118
119
120
121
122
123
124
125
126
127
128
129
130
131
132
133
134
135
136
137
138
139
140
141
142
143
144
145
146
147
148
149
150
151
152
153
154
155
156
157
158
159
160
161
162
163
164
165
166
167
168
169
170
171
172
173
174
175
176
177
178
179
180
181
182
183
184
185
186
187
188
189
190
191
192
193
194
195
{
    "result": [
    {
      "parent": {
        "link": "https://dev182540.service-now.com/api/now/table/task/739e5638df113100dca6a5f59bf26323",
        "value": "739e5638df113100dca6a5f59bf26323"
      },
      "window_end": "",
      "watch_list": "",
      "upon_reject": "cancel",
      "sys_updated_on": "2023-11-12 03:58:25",
      "approval_history": "",
      "skills": "",
      "number": "WOT0008017",
      "estimated_onsite_arrival_buffer_duration": "",
      "previous_agent": "",
      "expected_travel_start": "",
      "state": "7",
      "sys_created_by": "david.loo",
      "work_order": "",
      "knowledge": "false",
      "order": "",
      "offline_device_timestamp": "",
      "cmdb_ci": "",
      "delivery_plan": "",
      "contract": "",
      "impact": "3",
      "scheduling_preference": "",
      "active": "false",
      "actual_work_duration": "",
      "work_notes_list": "",
      "priority": "4",
      "sys_domain_path": "/",
      "onsite_arrivl_geofence_distance_unit": "",
      "schedule_lock": "false",
      "display_work_end": "",
      "display_travel_start": "",
      "business_duration": "",
      "group_list": "",
      "allow_assignment_override": "false",
      "approval_set": "",
      "universal_request": "",
      "template": {
        "link": "https://dev182540.service-now.com/api/now/table/cmdb_model/6b260ef0df113100dca6a5f59bf263cf",
        "value": "6b260ef0df113100dca6a5f59bf263cf"
      },
      "short_description": "Site design",
      "acknowledged_on": "",
      "correlation_display": "",
      "delivery_task": "",
      "work_start": "",
      "additional_assignee_list": "",
      "actual_travel_start": "",
      "estimated_travel_duration": "",
      "assigned_vendor": "",
      "service_offering": "",
      "sys_class_name": "wm_task",
      "closed_by": {
        "link": "https://dev182540.service-now.com/api/now/table/sys_user/5137153cc611227c000bbd1bd8cd2007",
        "value": "5137153cc611227c000bbd1bd8cd2007"
      },
      "follow_up": "",
      "estimated_end": "2023-11-09 22:08:05",
      "vendor_reference": "",
      "dispatched_on": "",
      "reassignment_count": "0",
      "allow_work_overtime": "false",
      "ignore_travel": "false",
      "assigned_to": "",
      "sla_due": "",
      "scheduling_method": "",
      "comments_and_work_notes": "",
      "has_appointment": "false",
      "acceptance_due_date": "",
      "substate": "",
      "escalation": "0",
      "upon_approval": "proceed",
      "correlation_id": "",
      "asset": "",
      "made_sla": "true",
      "onsite_arrival_geofence_radius": "",
      "appointment": "",
      "task_effective_number": "WOT0008017",
      "sys_updated_by": "admin",
      "check_in_status": "",
      "opened_by": {
        "link": "https://dev182540.service-now.com/api/now/table/sys_user/5137153cc611227c000bbd1bd8cd2007",
        "value": "5137153cc611227c000bbd1bd8cd2007"
      },
      "user_input": "",
      "sys_created_on": "2023-11-09 20:06:02",
      "sys_domain": {
        "link": "https://dev182540.service-now.com/api/now/table/sys_user_group/global",
        "value": "global"
      },
      "route_reason": "",
      "is_fixed_window": "false",
      "closed_at": "2023-11-09 20:08:05",
      "work_type": "",
      "window_start": "2023-10-29 04:36:00",
      "business_service": "",
      "time_worked": "",
      "expected_start": "",
      "opened_at": "2023-11-09 20:06:02",
      "actual_onsite_arrival_buffer_duration": "",
      "work_end": "",
      "work_notes": "",
      "acceptance_duration": "",
      "initiated_from": "",
      "home_travel_duration": "",
      "assignment_group": "",
      "under_warranty": "false",
      "actual_travel_duration": "",
      "description": "",
      "calendar_duration": "",
      "close_notes": "",
      "dispatch_group": "",
      "sys_id": "16de5638df113100dca6a5f59bf2635a",
      "contact_type": "phone",
      "actual_onsite_arrival": "",
      "urgency": "3",
      "company": "",
      "activity_due": "",
      "comments": "",
      "approval": "not requested",
      "has_follow_on": "false",
      "due_date": "",
      "sys_mod_count": "3",
      "sys_tags": "",
      "estimated_work_duration": "1970-01-01 01:00:00",
      "routing_in_progress": "false",
      "location": {
        "link": "https://dev182540.service-now.com/api/now/table/cmn_location/f48b23490a0a0ba700c2d55e12860152",
        "value": "f48b23490a0a0ba700c2d55e12860152"
      },
      "cloned_from": ""
    },
    {
      "follow_up": "",
      "estimated_end": "2023-11-20 00:20:00",
      "vendor_reference": "",
      "dispatched_on": "",
      "reassignment_count": "0",
      "allow_work_overtime": "false",
      "ignore_travel": "false",
      "assigned_to": "",
      "sla_due": "",
      "scheduling_method": "",
      "comments_and_work_notes": "",
      "has_appointment": "false",
      "acceptance_due_date": "",
      "substate": "",
      "escalation": "0",
      "upon_approval": "proceed",
      "correlation_id": "",
      "asset": "",
      "made_sla": "true",
      "onsite_arrival_geofence_radius": "",
      "appointment": "",
      "task_effective_number": "WOT0008037",
      "sys_updated_by": "admin",
      "check_in_status": "",
      "opened_by": {
        "link": "https://dev182540.service-now.com/api/now/table/sys_user/8d56406a0a0a0a6b004070b354aada28",
        "value": "8d56406a0a0a0a6b004070b354aada28"
      },
      "user_input": "",
      "sys_created_on": "2023-11-08 19:32:59",
      "sys_domain": {
        "link": "https://dev182540.service-now.com/api/now/table/sys_user_group/global",
        "value": "global"
      },
      "route_reason": "",
      "is_fixed_window": "false",
      "closed_at": "2023-11-08 19:41:58",
      "work_type": "",
      "window_start": "2023-11-11 16:00:00",
      "business_service": "",
      "time_worked": "",
      "expected_start": "2023-11-19 17:20:00",
      "opened_at": "2023-11-08 19:32:44",
      "actual_onsite_arrival_buffer_duration": "",
      "work_end": "",
      "work_notes": "",
      "acceptance_duration": "",
      "initiated_from": "",
      "home_travel_duration": "",
      "assignment_group": {
        "link": "https://dev182540.service-now.com/api/now/table/sys_user_group/f253da061b13200050fdfbcd2c0713ab",
        "value": "f253da061b13200050fdfbcd2c0713ab"
      },
      "cloned_from": ""
    }
  ]
}

The following image displays the work order information accessible through the integration, allowing seamless visualization and manipulation within the Retool application.


Step 3: Retrieve Dispatchers Information

To optimize routes based on vehicle capacity and other parameters, it's crucial to obtain a list of dispatchers, representing your vehicles.


API Request

Execute the following cURL command to fetch dispatcher information from ServiceNow:

1
2
curl --location 'https://dev182540.service-now.com/api/now/table/sys_user'
--header 'Authorization: Basic <your_authorization_value>'

API Response

The API response returns a comprehensive list of dispatchers, which represent field service vehicles. Name, contact information, geolocation coordinates, and organizational affiliations are all included in each dispatcher entry. Attributes like gender, employee count, and user roles are also returned in the API response. This data is used to optimize routes based on vehicle capacity and other parameters, increasing the efficiency of field service management.

1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
51
52
53
54
55
56
57
58
59
60
61
62
63
64
65
66
67
68
69
70
71
72
73
74
75
76
77
78
79
80
81
82
83
84
85
86
87
88
89
90
91
92
93
94
95
96
97
98
99
100
101
102
103
104
105
106
107
108
109
110
111
112
113
114
115
116
117
118
119
120
121
122
123
124
125
126
127
128
129
130
131
132
133
134
135
136
137
138
139
140
141
{
    "result": [
      {
        "phone": "",
        "name": "Lucius Bagnoli",
        "employee_number": "",
        "password_needs_reset": "false",
        "gender": "Male",
        "city": "",
        "failed_attempts": "",
        "user_name": "lucius.bagnoli",
        "latitude": "35.674989",
        "roles": "",
        "title": "",
        "sys_class_name": "sys_user",
        "sys_id": "02826bf03710200044e0bfc8bcbe5d3f",
        "federated_id": "f737nH9Kw1raNr82OZPt9fM0T6+ETZqw3746MB96ncQ=",
        "internal_integration_user": "false",
        "ldap_server": "",
        "mobile_phone": "",
        "street": "",
       "company": {
          "link": "https://dev182540.service-now.com/api/now/table/core_company/81fd65ecac1d55eb42a426568fc87a63",
          "value": "81fd65ecac1d55eb42a426568fc87a63"
        },
        "department": {
          "link": "https://dev182540.service-now.com/api/now/table/cmn_department/5d7f17f03710200044e0bfc8bcbe5d43",
          "value": "5d7f17f03710200044e0bfc8bcbe5d43"
        },
        "first_name": "Lucius",
        "email": "lucius.bagnoli@example.com",
        "introduction": "",
        "preferred_language": "",
        "manager": {
          "link": "https://dev182540.service-now.com/api/now/table/sys_user/02826bf03710200044e0bfc8bcbe5d88",
          "value": "02826bf03710200044e0bfc8bcbe5d88"
        },
        "locked_out": "false",
        "sys_mod_count": "7",
        "last_name": "Bagnoli",
        "photo": "",
        "avatar": "",
        "middle_name": "",
        "sys_tags": "",
        "time_zone": "",
        "schedule": "",
        "on_schedule": "",
        "date_format": "",
        "location": {
          "link": "https://dev182540.service-now.com/api/now/table/cmn_location/0002c0a93790200044e0bfc8bcbe5df5",
          "value": "0002c0a93790200044e0bfc8bcbe5df5"
        }
      },
      {
        "calendar_integration": "1",
        "country": "",
        "last_position_update": "",
        "user_password": "4hQ2bBs50o",
        "last_login_time": "",
        "source": "",
  "sys_updated_on": "2023-11-08 16:25:08",
        "building": "",
        "web_service_access_only": "false",
        "notification": "2",
        "enable_multifactor_authn": "false",
        "sys_updated_by": "system",
        "sys_created_on": "2012-02-18 03:04:50",
        "agent_status": "",
        "sys_domain": {
          "link": "https://dev182540.service-now.com/api/now/table/sys_user_group/global",
          "value": "global"
        },
        "state": "",
        "vip": "false",
        "sys_created_by": "admin",
        "longitude": "-117.037319",
        "zip": "",
        "home_phone": "",
        "time_format": "",
        "last_login": "",
        "default_perspective": "",
        "geolocation_tracked": "false",
        "active": "true",
        "time_sheet_policy": "",
        "sys_domain_path": "/",
        "cost_center": {
          "link": "https://dev182540.service-now.com/api/now/table/cmn_cost_center/d9d07bddc0a80a647cf932056ed24652",
          "value": "d9d07bddc0a80a647cf932056ed24652"
        },
        "phone": "",
        "name": "Christian Marnell",
        "employee_number": "",
        "password_needs_reset": "false",
        "gender": "Male",
       "city": "",
        "failed_attempts": "",
        "user_name": "christian.marnell",
        "latitude": "50.085273",
        "roles": "",
        "title": "",
        "sys_class_name": "sys_user",
        "sys_id": "02826bf03710200044e0bfc8bcbe5d91",
        "federated_id": "r5YjWYJmQKPaCji/lXNRUWBp28iaBOHCb5toQBebzx4=",
        "internal_integration_user": "false",
        "ldap_server": "",
        "mobile_phone": "",
        "street": "",
        "company": {
          "link": "https://dev182540.service-now.com/api/now/table/core_company/4b7d13f03710200044e0bfc8bcbe5db6",
          "value": "4b7d13f03710200044e0bfc8bcbe5db6"
        },
        "department": {
          "link": "https://dev182540.service-now.com/api/now/table/cmn_department/a581ab703710200044e0bfc8bcbe5de8",
          "value": "a581ab703710200044e0bfc8bcbe5de8"
        },
        "first_name": "Christian",
        "email": "christian.marnell@example.com",
        "introduction": "",
        "preferred_language": "",
        "manager": {
          "link": "https://dev182540.service-now.com/api/now/table/sys_user/fd826bf03710200044e0bfc8bcbe5d39",
          "value": "fd826bf03710200044e0bfc8bcbe5d39"
        },
        "locked_out": "false",
        "sys_mod_count": "7",
        "last_name": "Marnell",
        "photo": "",
        "avatar": "",
        "middle_name": "",
        "sys_tags": "",
        "time_zone": "",
        "schedule": "",
        "on_schedule": "",
        "date_format": "",
        "location": {
          "link": "https://dev182540.service-now.com/api/now/table/cmn_location/24018ca93790200044e0bfc8bcbe5d32",
          "value": "24018ca93790200044e0bfc8bcbe5d32"
        }
      }
    ]
  }

The following image displays the dispatchers' data returned in the API response, presented on the Retool application, providing a user-friendly interface for further actions.


Step 4: Data Preparation and Mapping

After successfully pulling the necessary data from ServiceNow, the data is mapped with the respective Route Optimization API parameters. Configure optimization settings such as shift start and end time, service time, and start and end location coordinates.

1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
51
52
53
54
55
56
57
58
59
60
61
62
63
64
65
66
67
68
69
70
71
72
73
74
75
76
77
let vehicles = [];
let shifts = [];
let starts = [];
let ends = [];
let veh_attr = [];
let stop_attr = [];
let jobs_index = 1;
let vehicle_index = 1;
let shiftStart = (new Date(dtShiftStart2.value).getTime()/1000);
let shiftEnd = (new Date(dtShiftEnd2.value).getTime()/1000);

// START NBAI PROBLEM BUILD
let locations = [];
let jobs = [];
let shipments = [];
vehicles = [];
veh_attr = [];
stop_attr = [];
// sequence through all stops and create job array while
// also creating the indexed list of locations 
let location_index = 0;
let location = [];
table2.data.forEach(planstop => {

      let job = {
       id: jobs_index++,
        location_index: location_index++,
        service: numberInput1.value,
        priority: 0,
      }
      location.push(`${planstop.latitude},${planstop.longitude}`);

      jobs.push(job);
  
});

// Add shift start/stop location to location index
location.push(`${txtVehicleStartPosition2.value}`);
location.push(`${txtVehicleEndPosition2.value}`);
location_index += 1;
let veh_fixed_cost = 0;
tblDrivers.data.forEach( (v,idx) => {
  let breaks = [];

  let vehicle = {
    id: vehicle_index++,
    start_index: location_index,
    time_window: [shiftStart, shiftEnd],
    max_tasks: 25,
    costs: {
      fixed: veh_fixed_cost
    }
  };
    vehicles.push(vehicle);
    veh_fixed_cost += 0;
});

locations = {
  id: 12,
  description: 'Servicenow Test',
  location: location
};

let options = {
  routing: {
    mode: "car"
  }
};

localStorage.setValue('vehiclesNBAI', vehicles);
localStorage.setValue('shipmentsNBAI', shipments);
localStorage.setValue('jobsNBAI', jobs);
localStorage.setValue('locationsNBAI', locations);
localStorage.setValue('nbaiOptions', options);
localStorage.setValue('nbaiVRPResult', null);

nbaiOptimizationRun.trigger();

Step 5: Create Optimization Job

In this step, the mapped data is sent to Route Optimization API to create an optimization job and response confirms the job creation and returns a unique job id.

API Request

The following cURL command sends a POST request to the Route Optimization API to create an optimization job.

1
2
curl --request POST \
    --url https://api.nextbillion.io/optimization/v2?key={{localStorage.values.apiKey}}

API Response

The following API response confirms the creation of optimization job.

1
2
3
4
5
6
{
  "id": "1a3905c5163dfc4aa5267e85c177ef7a",
  "message": "Optimization job created",
  "status": "Ok"
  ]
}

Step 6: Retrieve Optimized Route Result

Retrieve the optimized route result by making a GET request to the NextBillion.ai Route Optimization API with the job ID and API key.

API Request

https://api.nextbillion.io/optimization/v2/result?id={{nbaiOptimizationRun.data.id}}&key={{localStorage.values.apiKey}}

API Response

1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
51
52
53
54
55
56
57
58
59
60
61
62
63
64
65
66
67
68
69
70
71
72
73
74
75
76
77
78
79
80
81
82
83
84
85
86
87
88
89
90
91
92
93
94
95
96
97
98
99
100
101
102
103
104
105
106
107
108
109
110
111
112
113
114
115
116
117
118
119
120
121
122
123
124
125
126
127
128
129
130
131
132
133
134
135
136
137
138
139
140
141
142
143
144
145
146
147
148
149
150
151
152
153
154
155
156
157
158
159
160
161
162
163
164
165
166
167
168
169
170
171
172
173
174
175
176
177
178
179
180
181
182
183
184
185
186
187
188
189
190
191
192
193
194
195
196
197
198
199
200
201
202
203
204
205
206
207
208
209
210
211
212
213
214
215
216
217
218
219
220
221
222
223
224
225
226
227
228
229
230
231
232
233
234
235
236
237
238
239
240
241
242
243
244
245
246
247
248
249
250
251
252
253
254
255
256
257
258
259
260
261
262
263
264
265
266
267
268
269
270
271
272
273
274
275
276
277
278
279
280
281
282
283
284
285
286
287
288
289
290
291
292
293
294
295
296
297
298
299
300
301
302
303
304
305
306
307
308
309
310
311
312
313
314
315
316
317
318
319
320
321
322
323
324
325
326
327
328
329
330
331
332
333
334
335
336
337
338
339
340
341
342
343
344
345
346
347
348
349
350
351
352
353
354
355
356
357
358
359
360
361
362
363
364
365
366
367
368
369
370
371
372
373
374
375
376
377
378
379
380
381
382
383
384
385
386
387
388
389
390
391
392
393
394
395
396
397
398
399
400
401
402
403
404
405
406
407
408
409
410
411
412
413
414
415
416
417
418
419
420
421
422
423
424
425
426
427
428
429
430
431
432
433
434
435
436
437
438
439
440
441
442
443
444
445
446
447
448
449
450
451
452
453
454
455
456
457
458
459
460
461
462
463
464
465
466
467
468
469
470
471
472
473
474
475
476
477
478
479
480
481
482
483
484
485
486
487
488
489
490
491
492
493
494
495
496
497
498
499
500
501
502
503
504
505
506
507
508
509
510
511
512
513
514
515
516
517
518
519
520
521
522
523
524
525
526
527
528
529
530
531
532
533
534
535
536
537
538
539
540
541
542
543
544
545
546
547
548
549
550
551
552
553
554
555
556
557
558
559
560
561
562
563
564
565
566
567
568
569
570
571
572
573
574
575
576
577
578
579
580
581
582
583
584
585
586
587
588
589
590
591
592
593
594
595
596
597
598
599
600
601
602
603
604
605
606
607
608
609
610
611
612
613
614
615
616
617
618
619
620
621
622
623
624
625
626
627
628
629
630
631
632
633
634
635
636
637
638
639
640
641
642
643
644
645
646
647
648
649
650
651
652
653
654
655
656
657
658
659
660
661
662
663
664
665
666
667
668
669
670
671
672
673
674
675
676
677
678
679
680
681
682
683
684
685
686
687
688
689
690
691
692
693
694
695
696
697
698
699
700
701
702
703
704
705
706
707
708
709
710
711
712
713
714
715
716
717
718
719
720
721
722
723
724
725
726
727
728
729
730
731
732
733
734
735
736
737
738
739
740
741
742
743
744
745
746
747
748
749
750
751
752
753
754
755
756
757
758
759
760
761
762
763
764
765
766
767
768
769
770
771
772
773
774
775
776
777
778
779
780
781
782
783
784
785
786
787
788
789
790
791
792
793
794
795
796
797
798
799
800
801
802
803
804
805
806
807
808
809
810
811
812
813
814
815
816
817
818
819
820
821
822
823
824
825
826
827
828
829
830
831
832
833
834
835
836
837
838
839
840
841
842
843
844
845
846
847
848
849
850
851
852
853
854
855
856
857
858
859
860
861
862
863
864
865
866
867
868
869
870
871
872
873
874
875
876
877
878
879
880
881
882
883
884
885
886
887
888
889
890
891
892
893
894
895
896
897
{
  "request": {
    "url": "https://api.nextbillion.io/optimization/v2/result?id=1a3905c5163dfc4aa5267e85c177ef7a&key=c56015b059074e2681fb27f6bfd5e94e",
    "method": "GET",
    "body": null,
    "headers": {
      "User-Agent": "Retool/2.0 (+https://docs.tryretool.com/docs/apis)",
      "ot-baggage-requestId": "undefined",
      "x-datadog-trace-id": "1271663754735806096",
      "x-datadog-parent-id": "5780980135441870188",
      "x-datadog-sampling-priority": "-1",
      "traceparent": "00-000000000000000011a5db7286c46690-503a2acde29a2d6c-00",
      "tracestate": "dd=s:-1",
      "X-Retool-Forwarded-For": "117.255.85.58"
    }
  },
  "response": {
    "data": {
      "result": {
        "code": 0,
        "summary": {
          "cost": 18228,
          "routes": 4,
          "unassigned": 0,
          "setup": 0,
          "service": 5760,
          "duration": 18228,
          "waiting_time": 0,
          "priority": 0,
          "distance": 240497
        },
        "routes": [
          {
            "vehicle": 5,
            "cost": 4083,
            "steps": [
              {
                "type": "start",
                "arrival": 1702089000,
                "duration": 0,
                "service": 0,
                "waiting_time": 0,
                "location": [
                  32.84,
                  -117.098
                ],
                "location_index": 49,
                "distance": 0
              },
              {
                "type": "job",
                "arrival": 1702089599,
                "duration": 599,
                "service": 120,
                "waiting_time": 0,
                "location": [
                  32.916001,
                  -117.128957
                ],
                "location_index": 16,
                "id": 17,
                "distance": 12402
              },
              {
                "type": "job",
                "arrival": 1702089719,
                "duration": 599,
                "service": 120,
                "waiting_time": 0,
                "location": [
                  32.916001,
                  -117.128957
                ],
                "location_index": 33,
                "id": 34,
                "distance": 12402
              },
              {
                "type": "job",
                "arrival": 1702090529,
                "duration": 1289,
                "service": 120,
                "waiting_time": 0,
                "location": [
                  32.983225,
                  -117.081855
                ],
                "location_index": 8,
                "id": 9,
                "distance": 22753
              },
              {
                "type": "job",
                "arrival": 1702091249,
                "duration": 1889,
                "service": 120,
                "waiting_time": 0,
                "location": [
                  33.020782,
                  -117.077105
                ],
                "location_index": 29,
                "id": 30,
                "distance": 29517
              },
              {
                "type": "job",
                "arrival": 1702092030,
                "duration": 2550,
                "service": 120,
                "waiting_time": 0,
                "location": [
                  32.955437,
                  -117.128841
                ],
                "location_index": 30,
                "id": 31,
                "distance": 40327
              },
              {
                "type": "job",
                "arrival": 1702092931,
                "duration": 3331,
                "service": 120,
                "waiting_time": 0,
                "location": [
                  32.953567,
                  -117.230455
                ],
                "location_index": 9,
                "id": 10,
                "distance": 52698
              },
              {
                "type": "job",
                "arrival": 1702093803,
                "duration": 4083,
                "service": 120,
                "waiting_time": 0,
                "location": [
                  32.994402,
                  -117.272434
                ],
                "location_index": 4,
                "id": 5,
                "distance": 62331
              },
              {
                "type": "end",
                "arrival": 1702093923,
                "duration": 4083,
                "service": 0,
                "waiting_time": 0,
                "location": [
                  32.994402,
                  -117.272434
                ],
                "location_index": 4,
                "distance": 62331
              }
            ],
            "service": 840,
            "duration": 4083,
            "waiting_time": 0,
            "priority": 0,
            "distance": 62331,
            "geometry": "camgEbvuiUVDHw@Ay@RD^JTFh@Rp@VJDp@ZHUeAi@q@Yc@Oq@Q[Gs@KGASA_@C]Au@AS@IDe@?O?K?W?Y?W@U?OBW@e@FMA]FK@IBC?E@E@CBCBCBADAF?D?H?L@J?"
          },
          {
            "vehicle": 3,
            "cost": 5445,
            "steps": [
              {
                "type": "start",
                "arrival": 1702089000,
                "duration": 0,
                "service": 0,
                "waiting_time": 0,
                "location": [
                  32.84,
                  -117.098
                ],
                "location_index": 49,
                "distance": 0
              },
              {
                "type": "job",
                "arrival": 1702089627,
                "duration": 627,
                "service": 120,
                "waiting_time": 0,
                "location": [
                  32.782863,
                  -117.172306
                ],
                "location_index": 11,
                "id": 12,
                "distance": 11936
              },
              {
                "type": "job",
                "arrival": 1702089845,
                "duration": 725,
                "service": 120,
                "waiting_time": 0,
                "location": [
                  32.782302,
                  -117.170992
                ],
                "location_index": 14,
                "id": 15,
                "distance": 12311
              },
              {
                "type": "job",
                "arrival": 1702090342,
                "duration": 1102,
                "service": 120,
                "waiting_time": 0,
                "location": [
                  32.750283,
                  -117.162623
                ],
                "location_index": 17,
                "id": 18,
                "distance": 17532
              },
              {
                "type": "job",
                "arrival": 1702090707,
                "duration": 1347,
                "service": 120,
                "waiting_time": 0,
                "location": [
                  32.749386,
                  -117.150514
                ],
                "location_index": 38,
                "id": 39,
                "distance": 19366
              },
              {
                "type": "job",
                "arrival": 1702091321,
                "duration": 1841,
                "service": 120,
                "waiting_time": 0,
                "location": [
                  32.71445,
                  -117.162889
                ],
                "location_index": 1,
                "id": 2,
                "distance": 24836
              },
              {
                "type": "job",
                "arrival": 1702091604,
                "duration": 2004,
                "service": 120,
                "waiting_time": 0,
                "location": [
                  32.7153292,
                  -117.1572551
                ],
                "location_index": 44,
                "id": 45,
                "distance": 25478
              },
              {
                "type": "job",
                "arrival": 1702091724,
                "duration": 2004,
                "service": 120,
                "waiting_time": 0,
                "location": [
                  32.7153292,
                  -117.1572551
                ],
                "location_index": 42,
                "id": 43,
                "distance": 25478
              },
              {
                "type": "job",
                "arrival": 1702091844,
                "duration": 2004,
                "service": 120,
                "waiting_time": 0,
                "location": [
                  32.7153292,
                  -117.1572551
                ],
                "location_index": 0,
                "id": 1,
                "distance": 25478
              },
              {
                "type": "job",
                "arrival": 1702091964,
                "duration": 2004,
                "service": 120,
                "waiting_time": 0,
                "location": [
                  32.7153292,
                  -117.1572551
                ],
                "location_index": 40,
                "id": 41,
                "distance": 25478
              },
              {
                "type": "job",
                "arrival": 1702092084,
                "duration": 2004,
                "service": 120,
                "waiting_time": 0,
                "location": [
                  32.7153292,
                  -117.1572551
                ],
                "location_index": 41,
                "id": 42,
                "distance": 25478
              },
              {
                "type": "job",
                "arrival": 1702092204,
                "duration": 2004,
                "service": 120,
                "waiting_time": 0,
                "location": [
                  32.7153292,
                  -117.1572551
                ],
                "location_index": 43,
                "id": 44,
                "distance": 25478
              },
              {
                "type": "job",
                "arrival": 1702092425,
                "duration": 2105,
                "service": 120,
                "waiting_time": 0,
                "location": [
                  32.714258,
                  -117.156955
                ],
                "location_index": 47,
                "id": 48,
                "distance": 25793
              },
              {
                "type": "job",
                "arrival": 1702092545,
                "duration": 2105,
                "service": 120,
                "waiting_time": 0,
                "location": [
                  32.71426,
                  -117.156953
                ],
                "location_index": 5,
                "id": 6,
                "distance": 25793
              },
              {
                "type": "job",
                "arrival": 1702093058,
                "duration": 2498,
                "service": 120,
                "waiting_time": 0,
                "location": [
                  32.696727,
                  -117.134012
                ],
                "location_index": 15,
                "id": 16,
                "distance": 29810
              },
              {
                "type": "job",
                "arrival": 1702093608,
                "duration": 2928,
                "service": 120,
                "waiting_time": 0,
                "location": [
                  32.681061,
                  -117.122391
                ],
                "location_index": 19,
                "id": 20,
                "distance": 32530
              },
              {
                "type": "job",
                "arrival": 1702094547,
                "duration": 3747,
                "service": 120,
                "waiting_time": 0,
                "location": [
                  32.582634,
                  -117.113495
                ],
                "location_index": 45,
                "id": 46,
                "distance": 46790
              },
              {
                "type": "job",
                "arrival": 1702095253,
                "duration": 4333,
                "service": 120,
                "waiting_time": 0,
                "location": [
                  32.5743,
                  -117.069387
                ],
                "location_index": 25,
                "id": 26,
                "distance": 52023
              },
              {
                "type": "job",
                "arrival": 1702095936,
                "duration": 4896,
                "service": 120,
                "waiting_time": 0,
                "location": [
                  32.582376,
                  -117.034507
                ],
                "location_index": 46,
                "id": 47,
                "distance": 56526
              },
              {
                "type": "job",
                "arrival": 1702096605,
                "duration": 5445,
                "service": 120,
                "waiting_time": 0,
                "location": [
                  32.544864,
                  -117.041523
                ],
                "location_index": 32,
                "id": 33,
                "distance": 63149
              },
              {
                "type": "end",
                "arrival": 1702096725,
                "duration": 5445,
                "service": 0,
                "waiting_time": 0,
                "location": [
                  32.544864,
                  -117.041523
                ],
                "location_index": 32,
                "distance": 63149
              }
            ],
            "service": 2280,
            "duration": 5445,
            "waiting_time": 0,
            "priority": 0,
            "distance": 63149,
            "geometry": "camgEbvuiUVDHw@Ay@RD^JTFh@Rp@VJDp@ZHUeAi@q@Yc@Oq@Q[Gs@KGASA_@C]Au@AS@IDe@?O?K?W?Y?W@U?OBW@e@FMA]FK@IBC?E@E@CBCBCBADAF?D?H?L@J?"
          },
          {
            "vehicle": 4,
            "cost": 8682,
            "steps": [
              {
                "type": "start",
                "arrival": 1702089000,
                "duration": 0,
                "service": 0,
                "waiting_time": 0,
                "location": [
                  32.84,
                  -117.098
                ],
                "location_index": 49,
                "distance": 0
              },
              {
                "type": "job",
                "arrival": 1702089564,
                "duration": 564,
                "service": 120,
                "waiting_time": 0,
                "location": [
                  32.833404,
                  -117.17349
                ],
                "location_index": 7,
                "id": 8,
                "distance": 11466
              },
              {
                "type": "job",
                "arrival": 1702090060,
                "duration": 940,
                "service": 120,
                "waiting_time": 0,
                "location": [
                  32.833757,
                  -117.202292
                ],
                "location_index": 20,
                "id": 21,
                "distance": 14650
              },
              {
                "type": "job",
                "arrival": 1702090660,
                "duration": 1420,
                "service": 120,
                "waiting_time": 0,
                "location": [
                  32.868594,
                  -117.214795
                ],
                "location_index": 22,
                "id": 23,
                "distance": 19794
              },
              {
                "type": "job",
                "arrival": 1702091048,
                "duration": 1688,
                "service": 120,
                "waiting_time": 0,
                "location": [
                  32.851191,
                  -117.214428
                ],
                "location_index": 37,
                "id": 38,
                "distance": 22763
              },
              {
                "type": "job",
                "arrival": 1702091826,
                "duration": 2346,
                "service": 120,
                "waiting_time": 0,
                "location": [
                  32.798917,
                  -117.252783
                ],
                "location_index": 3,
                "id": 4,
                "distance": 33276
              },
              {
                "type": "job",
                "arrival": 1702091946,
                "duration": 2346,
                "service": 120,
                "waiting_time": 0,
                "location": [
                  32.798917,
                  -117.252783
                ],
                "location_index": 26,
                "id": 27,
                "distance": 33276
              },
              {
                "type": "job",
                "arrival": 1702092684,
                "duration": 2964,
                "service": 120,
                "waiting_time": 0,
                "location": [
                  32.745799,
                  -117.247633
                ],
                "location_index": 24,
                "id": 25,
                "distance": 41331
              },
              {
                "type": "job",
                "arrival": 1702092804,
                "duration": 2964,
                "service": 120,
                "waiting_time": 0,
                "location": [
                  32.745799,
                  -117.247633
                ],
                "location_index": 28,
                "id": 29,
                "distance": 41331
              },
              {
                "type": "job",
                "arrival": 1702093574,
                "duration": 3614,
                "service": 120,
                "waiting_time": 0,
                "location": [
                  32.772929,
                  -117.135982
                ],
                "location_index": 18,
                "id": 19,
                "distance": 53311
              },
              {
                "type": "job",
                "arrival": 1702093924,
                "duration": 3844,
                "service": 120,
                "waiting_time": 0,
                "location": [
                  32.769192,
                  -117.149377
                ],
                "location_index": 2,
                "id": 3,
                "distance": 55103
              },
              {
                "type": "job",
                "arrival": 1702094537,
                "duration": 4337,
                "service": 120,
                "waiting_time": 0,
                "location": [
                  32.801733,
                  -117.13957
                ],
                "location_index": 34,
                "id": 35,
                "distance": 60245
              },
              {
                "type": "job",
                "arrival": 1702095083,
                "duration": 4763,
                "service": 120,
                "waiting_time": 0,
                "location": [
                  32.763623,
                  -117.123052
                ],
                "location_index": 21,
                "id": 22,
                "distance": 66581
              },
              {
                "type": "job",
                "arrival": 1702095441,
                "duration": 5001,
                "service": 120,
                "waiting_time": 0,
                "location": [
                  32.766156,
                  -117.111564
                ],
                "location_index": 13,
                "id": 14,
                "distance": 68071
              },
              {
                "type": "job",
                "arrival": 1702095889,
                "duration": 5329,
                "service": 120,
                "waiting_time": 0,
                "location": [
                  32.749339,
                  -117.104866
                ],
                "location_index": 10,
                "id": 11,
                "distance": 70531
              },
              {
                "type": "job",
                "arrival": 1702096435,
                "duration": 5755,
                "service": 120,
                "waiting_time": 0,
                "location": [
                  32.781962,
                  -117.090704
                ],
                "location_index": 6,
                "id": 7,
                "distance": 76417
              },
              {
                "type": "job",
                "arrival": 1702097171,
                "duration": 6371,
                "service": 120,
                "waiting_time": 0,
                "location": [
                  32.788819,
                  -117.021608
                ],
                "location_index": 31,
                "id": 32,
                "distance": 85388
              },
              {
                "type": "job",
                "arrival": 1702097776,
                "duration": 6856,
                "service": 120,
                "waiting_time": 0,
                "location": [
                  32.764082,
                  -117.06016
                ],
                "location_index": 12,
                "id": 13,
                "distance": 90724
              },
              {
                "type": "job",
                "arrival": 1702098256,
                "duration": 7216,
                "service": 120,
                "waiting_time": 0,
                "location": [
                  32.74199,
                  -117.056227
                ],
                "location_index": 23,
                "id": 24,
                "distance": 94452
              },
              {
                "type": "job",
                "arrival": 1702098841,
                "duration": 7681,
                "service": 120,
                "waiting_time": 0,
                "location": [
                  32.708986,
                  -117.077007
                ],
                "location_index": 39,
                "id": 40,
                "distance": 100937
              },
              {
                "type": "job",
                "arrival": 1702099475,
                "duration": 8195,
                "service": 120,
                "waiting_time": 0,
                "location": [
                  32.675371,
                  -117.064873
                ],
                "location_index": 27,
                "id": 28,
                "distance": 105887
              },
              {
                "type": "job",
                "arrival": 1702100082,
                "duration": 8682,
                "service": 120,
                "waiting_time": 0,
                "location": [
                  32.707397,
                  -117.0083
                ],
                "location_index": 35,
                "id": 36,
                "distance": 114984
              },
              {
                "type": "end",
                "arrival": 1702100202,
                "duration": 8682,
                "service": 0,
                "waiting_time": 0,
                "location": [
                  32.707397,
                  -117.0083
                ],
                "location_index": 35,
                "distance": 114984
              }
            ],
            "service": 2520,
            "duration": 8682,
            "waiting_time": 0,
            "priority": 0,
            "distance": 114984,
            "geometry": "camgEbvuiUVDHw@Ay@RD^JTFh@Rp@VJDp@ZHUeAi@q@Yc@Oq@Q[Gs@KGASA_@C]Au@AS@IDe@?O?K?W?Y?W@U?OBW@e@FMA]FK@IBC?E@E@CBCBCBADAF?D?H?L@J??"
          },
          {
            "vehicle": 6,
            "cost": 18,
            "steps": [
              {
                "type": "start",
                "arrival": 1702089000,
                "duration": 0,
                "service": 0,
                "waiting_time": 0,
                "location": [
                  32.84,
                  -117.098
                ],
                "location_index": 49,
                "distance": 0
              },
              {
                "type": "job",
                "arrival": 1702089018,
                "duration": 18,
                "service": 120,
                "waiting_time": 0,
                "location": [
                  32.840439,
                  -117.098029
                ],
                "location_index": 36,
                "id": 37,
                "distance": 33
              },
              {
                "type": "end",
                "arrival": 1702089138,
                "duration": 18,
                "service": 0,
                "waiting_time": 0,
                "location": [
                  32.840439,
                  -117.098029
                ],
                "location_index": 36,
                "distance": 33
              }
            ],
            "service": 120,
            "duration": 18,
            "waiting_time": 0,
            "priority": 0,
            "distance": 33,
            "geometry": "camgEbvuiUu@M?D??"
          }
        ]
      },
      "status": "Ok",
      "message": ""
    },
    "headers": {
      "server": [
        "nginx/1.25.3"
      ],
      "date": [
        "Fri, 08 Dec 2023 12:40:29 GMT"
      ],
      "content-type": [
        "application/json; charset=utf-8"
      ],
      "content-length": [
        "34074"
      ],
      "access-control-allow-origin": [
        "*"
      ],
      "access-control-allow-headers": [
        "authorization"
      ],
      "access-control-allow-methods": [
        "DELETE,GET,HEAD,PUT,PATCH,POST,OPTIONS"
      ],
      "strict-transport-security": [
        "max-age=15724800; includeSubDomains"
      ],
      "via": [
        "1.1 google"
      ],
      "alt-svc": [
        "h3=\":443\"; ma=2592000,h3-29=\":443\"; ma=2592000"
      ]
    },
    "status": 200,
    "statusText": "OK"
  }
}

Step 7: Visulaize Optimized Route Results

The optimized route results can be visulalized with the help of our Route Optimization Tester.

Use the following link to visualize the optimized routes.

https://playground.nextbillion.ai/optimization-tester?apiKey={{localStorage.values.apiKey}}&requestID={{nbaiOptimizationRun.data.id}}

The above link directs you to the Optimizer interface, providing a convenient way to inspect and analyze the optimized routes generated by the Route Optimization API. Simply replace the placeholders with your API key and the request ID obtained from the API response for seamless integration and route assessment. The following image visualizes the routes generated by the Route Optimization API within the Tester interface.


ServiceNow and NextBillion.ai's Route Optimization API integration combines the strengths of a leading service management platform and cutting-edge route optimization technology. This integration enables organizations to improve their logistics and service delivery capabilities, resulting in operational excellence and, ultimately, a more agile and responsive business environment.